Digital Transformation

We can use technology to transform the way you do business

Need a complete overhaul? We can help. From software infrastructure to integrations, we can help you transform your business. 

What is Digital Transformation?

Our digital landscape is changing day by day, and with it, so do customer and staff expectations and needs. Digital Transformation is the process of improving the technologies businesses use, enabling them to be successful in a rapidly changing marketplace.

Digital Transformation can be segmented into four different areas:

  • Unifying Client Experience: Any technology which impacts the user experience when customers interact with you, e.g, your CRM, or your website.
  • Connecting Processes: How you deliver your services, e.g,  supply chain software and integrations.
  • Improve Speed and Scale: How scalable and reliable your systems are Globally.
  • Enable Team Innovation: Make sure team members play a part in the transformation, as well as empowering them to innovate in the future.

Whatever your business sector, or size, Digital Transformation is vital in the current marketplace in order to survive and thrive.

Infrastructure & Architecture

Having the right infrastructure in place is crucial to ensure your systems are running at a good speed, are robust, scalable and secure. We have the experience and expertise to build enterprise-grade infrastructure, making decisions around load balancing, autoscaling, failover and redundancy, with confidence.

Don’t know what any of that stuff is? That’s ok, we do.

When the success of your business rests on your software systems, you need to be confident your technology is in the right hands. We have experience dealing with enterprise-grade digital transformations for both corporate and academic clients.

We know how important these systems are to you and have everything in place to look after them and keep them running smoothly in an ever-changing digital world.

Scalablity

Dream big. You should never be limited or slowed down by technology, that’s why we build globally scalable solutions for our clients, ensuring fast delivery from Crewkerne to Carolina. We’ll make sure everything is in place for global access, should you need it, and huge traffic spikes, just in case.

How do we do this? We utilise a CDN (content delivery network) which ensures content is delivered from the closest node (like a server) to the user, wherever they are in the world. We are experienced using a suite of tools including AWS (Amazon Web Services), Opscode Chef, Terraform, Docker and Vagrant to aid in the provision and configuration of stable and secure infrastructure.

What are the benefits of working this way? In short, speed and reliability. Users will be able to access content quickly, despite being half way across the world, and they will be able to rely on your product. The CDM also handles caching, so returning visitors can experience even faster content delivery.

Security

We know the systems we build are robust because we run loading and penetration tests as part of our process, to check for weaknesses and vulnerabilities. We don’t just think, we know we develop secure and reliable environments to help build your business, and we have the tests to prove it.

Examples of testing could be:

  • Load testing – simulating a very high number of users on the platform (e.g. 10 x peak user numbers) and monitoring site running speed
  • Penetration testing – simulating an attack on the system to discover any weaknesses and vulnerabilities

We have the resources and skillsets to build and support environments that will comfortably pass these tests and other third-party tests. We don’t just think, we know we develop secure and reliable environments to help build your business, and we have the tests to prove it.

Integrations

We can build integrations between your software systems to ease staff workload, improve user experience, and drive revenue.

Your different software systems should not be working in isolation of each other, they’re part of the bigger picture of your organisation. We regularly integrate learning software with other systems, building custom plugins and APIs where needed.
Technologies and systems we commonly integrate with are:

  • Learning Management Systems (LMSs)
  • Customer Relationship Management Software (CRMs)
  • Payment Gateways
  • Single Sign-On Security (SSO)
  • Authoring Tools
  • Messaging Apps
  • Mobile Apps

Integrated systems mean improved experience for customers, time-saving for staff and more accurate data.

We will make sure your digital tools makes your life easier, not more complicated.

Training & Support

Changing technology is not always the most challenging aspect of digital transformation. Sometimes changing mindsets can be even more difficult. We provide a full training service for any new user interfaces your team might need to get to grips with. We listen to what your users need and work with you to deliver the best solutions.

During project phase, we work using Agile methodologies which means we can beflexible and adapt to your needs as we go.

We also offer maintenance contracts to support you after your project has finished, while you explore your new systems. We will always be on hand to help with usability and make amendments here and there to fine-tune your software.

 

So, go ahead and dream big, knowing your digital transformation is in the right hands.